Are optional and always appreciated by our staff. Due to increases by credit card processors we are unable to accept gratuities on credit card payments. This policy is in effect to keep our cost down and provide the clients with excellent services while controlling cost. We have a ATM in the lobby to assist you.
If a client is not pleased with any service. We encourage the client to come back for a correction within 3 days of the service. We have a very large and diverse staff that can handle any issue. We do not offer refunds, we want to correct any issue you may have. Please call the salon and we will assign the same service provider or another provider to correct the issue.
Late for appointments
Our business is appointment based. If a client comes in late, it can throw off our schedule for the remainder of the day. This will inconvenience many clients who expect to show up and be serviced on time. If a client shows up more that 15 minutes late for an appointment the service may be denied or another service provider may be assigned.
No shows or repeated cancellations
We know occasionally life gets in the way. The appointment slot that was reserved for you prevented other clients’ from reserving that space. As a business we strive to be as efficient as possible. Efficiently holds our cost down and keeps our prices fair. When a client doesn’t show up for a appointment or cancels just before the appointment. That prevents us from filling that spot causing our efficiency to deteriorate and increases our overhead cost. Our policy is as follows: 2 or more no shows, or less than 24 hour notice on cancellations within a one year will put the client on walk in availability only.
For new and clients that have previously used our services less that twice a year are required to provide a $100 nonrefundable deposit for services that are scheduled 2.5 hours or longer. The deposit will be credited to the client for service when completed. If the client cancels or rescheduled the appointment with less than 24 hours’ notice the deposit will be forfeited.
Terms of Service and Retail Product Return policy (in store and online)
Studio 9 Salon Return and Refund policy consists of: